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Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

You can explore our catalog by category or search directly for items. Each product page includes clear descriptions, images, and delivery timelines.
Yes, you can add as many items as you like. Our smart cart suggestions will also help you prioritize essentials based on your shopping goals.
Yes, all prices are transparent and fixed at the time of order. You’ll see the product cost and profit margin clearly displayed.

Orders can be modified or canceled only before they move into the “Processing” stage. Once confirmed, cancellations may not be possible.

 

Payment Information

We accept secure online payments through bank transfers, debit cards, and wallet systems (coming soon).
Absolutely. Every transaction is tracked and recorded, giving you full visibility and peace of mind.
Yes, receipts are automatically generated and sent to your account dashboard for easy reference.
Currently, payments must be made in full at the time of order. Flexible payment options are being considered for future updates.

Shipping Information

All products are shipped directly from our suppliers in China to Nigeria, with reliable logistics partners ensuring safe delivery.
Shipping fees are calculated based on product weight and delivery location. Costs are displayed upfront before checkout.
Yes, shipment tracking is available through your account dashboard, with updates provided at each stage.
Yes, Aurora Direct delivers across Nigeria. Delivery times may vary depending on your location.

Pre-Order Info

Pre-ordering allows you to secure products before they are shipped, ensuring availability and timely delivery.
Delivery timelines vary by product but are always displayed clearly on each product page.
Yes, you’ll receive updates at every stage—from “Ordered” to “Ready”—so you always know where your order stands.
If delays occur, we’ll notify you immediately and provide updated timelines. Transparency is our priority.

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