Terms Of Use

Last Updated: July 30, 2026

Welcome to Aurora Direct. These Terms of Use govern your access to and use of the Aurora Direct website, including all purchases, pre-orders, services, features, and content made available through the website.

By accessing our website, creating an account, placing an order, or using any of our services, you confirm that you have read, understood, and agreed to these Terms of Use.

1. Acceptance of Terms

By using the Aurora Direct website, you agree to comply with these Terms of Use and all applicable laws and regulations.

You must be legally capable of entering into a binding agreement to place an order through our website. Where a customer is under the legal age required to enter into a contract, the order must be placed with the involvement and consent of a parent or legal guardian.

If you do not agree with these terms, you should not use the website or place an order.

2. About Aurora Direct

Aurora Direct is an online shopping and pre-order platform that allows customers to purchase products displayed on our website.

Some products may be available for immediate purchase, while others may be offered on a pre-order basis and sourced after the customer’s order has been confirmed.

Product availability, prices, shipping options, and estimated delivery periods may vary depending on the item, supplier, destination, and selected shipping method.

3. Products and Availability

All products displayed on our website are subject to availability.

We make reasonable efforts to ensure that product descriptions, specifications, images, colours, sizes, and other information are accurate. However, actual product colours or appearance may vary slightly due to lighting, photography, device displays, supplier updates, or manufacturing differences.

We reserve the right to:

• Limit the quantity of any product available for purchase.

• Correct product descriptions, prices, or other errors.

• Withdraw, replace, or discontinue a product.

• Cancel an order where a product becomes unavailable.

• Refuse an order where we reasonably suspect fraud, abuse, or unauthorised activity.

If a product becomes unavailable after payment has been made, we may offer a replacement, store credit, or refund, depending on the circumstances and the customer’s preference.

4. Pre-Orders

Some products sold by Aurora Direct may be offered as pre-order items.

By placing a pre-order, you understand and agree that:

• The item may not be immediately available.

• The product may need to be sourced, processed, packaged, and shipped after your order is confirmed.

• The stated delivery period is an estimate and not a guaranteed delivery date.

• Supplier delays, customs processing, weather conditions, transportation disruptions, public holidays, or other circumstances may affect delivery.

• A pre-order may not be cancelled once sourcing or processing has commenced, except where required by law or approved by Aurora Direct.

Customers should carefully review the product details and selected shipping method before completing a pre-order.

5. Pricing and Payment

All prices are displayed in the currency shown on the website at the time of purchase.

Unless otherwise stated, product prices may not include certain shipping charges, customs duties, import taxes, handling fees, or other destination-related charges.

Customers are responsible for reviewing the total amount displayed during checkout before making payment.

Payments may be processed through approved third-party payment providers. Aurora Direct does not directly control the security, availability, or processing systems of third-party payment providers.

We reserve the right to change product prices at any time. However, price changes will not normally affect orders that have already been confirmed and paid for, except where an obvious pricing or technical error has occurred.

6. Order Confirmation

After placing an order, the customer may receive an email, website notification, payment confirmation, or order summary.

An automated order confirmation does not necessarily mean that the order has been accepted for processing. We reserve the right to review and verify orders before acceptance.

An order may be delayed, placed on hold, or cancelled where:

• Payment cannot be verified.

• The information provided by the customer is incomplete or inaccurate.

• The product is unavailable.

• A pricing or website error has occurred.

• Fraudulent or suspicious activity is detected.

• The order cannot be fulfilled for operational, legal, or shipping reasons.

Customers must provide accurate contact, delivery, and payment information.

7. Shipping Methods and Delivery Estimates

Aurora Direct provides two main shipping methods:

Ship by Sea

The estimated delivery period for sea shipping is approximately 2 to 3 months.

Sea shipping may be suitable for customers who prefer a more economical shipping option and do not require urgent delivery.

Ship by Air

The estimated delivery period for air shipping is approximately 2 to 4 weeks.

Air shipping may be suitable for customers who require faster delivery. Air shipping charges may be higher than sea shipping charges.

Important Shipping Information

All shipping periods are estimates calculated from the time the order has been processed and dispatched, unless otherwise stated.

Estimated delivery periods are not guaranteed. Delivery may be affected by:

• Supplier processing times.

• Customs inspections or clearance.

• International shipping delays.

• Port or airport congestion.

• Public holidays.

• Weather conditions.

• Incorrect or incomplete delivery information.

• Government restrictions.

• Courier or logistics provider delays.

• Events outside Aurora Direct’s reasonable control.

Customers are responsible for selecting their preferred shipping method before completing their order.

Once an order has been dispatched using the selected shipping method, the shipping method may not be changed.

8. Customs Duties and Import Charges

International or imported orders may be subject to customs duties, import taxes, clearance fees, inspection charges, or other charges imposed by government authorities or logistics providers.

Unless expressly stated otherwise, these charges are not included in the product price or standard shipping fee and may be the responsibility of the customer.

Aurora Direct is not responsible for delays caused by customs authorities or for additional charges imposed during customs clearance.

9. Delivery Information

Customers must provide a complete and accurate delivery address, telephone number, email address, and any other information required to complete delivery.

Aurora Direct will not be responsible for delivery delays, failed deliveries, returned packages, or additional expenses resulting from:

• An incorrect delivery address.

• An incomplete address.

• An unavailable recipient.

• An incorrect telephone number.

• The customer’s failure to respond to a courier or delivery request.

• The customer’s refusal or failure to pay applicable customs charges.

Additional delivery or reshipping fees may apply where a package is returned because of incorrect information supplied by the customer.

10. Order Tracking

Tracking information may be provided when available.

Tracking updates may not appear immediately after dispatch and may depend on the shipping carrier, freight company, customs authority, or local delivery provider.

Customers should understand that sea shipments may not provide the same level or frequency of tracking updates as air or courier shipments.

11. Returns, Exchanges and Refunds

Eligible returns and exchanges may be accepted within the period stated in Aurora Direct’s Return Policy.

To qualify for a return, the product must generally be:

• Unused and unworn.

• In its original condition.

• In its original packaging.

• Accompanied by proof of purchase.

• Returned within the approved return period.

Certain products may not be eligible for return or exchange, including:

• Personalised or customised products.

• Hygiene-sensitive products.

• Opened cosmetics, fragrances, or personal-care products.

• Clearance or final-sale products.

• Products damaged through misuse.

• Pre-order items that have already been sourced or processed, except where defective, damaged, or incorrect.

Customers may be responsible for return shipping costs unless the item received was defective, damaged, or different from the item ordered.

Refunds, where approved, will be processed using the applicable payment or refund method. Processing times may vary depending on the payment provider.

12. Damaged, Defective or Incorrect Products

Customers should inspect their orders promptly after delivery.

Where a product arrives damaged, defective, incomplete, or incorrect, the customer should contact Aurora Direct as soon as possible and provide:

• The order number.

• A clear description of the issue.

• Photographs or videos showing the product and packaging.

• Any other information reasonably required to review the complaint.

Claims submitted without sufficient evidence may be delayed or declined.

Aurora Direct may offer a replacement, repair, store credit, partial refund, or full refund after reviewing the circumstances.

13. Cancellations

Customers should contact Aurora Direct promptly if they wish to cancel an order.

Cancellation requests are not guaranteed and may not be approved once:

• The order has been confirmed with a supplier.

• The item has been purchased or sourced.

• Processing has commenced.

• The item has been packaged.

• The order has been dispatched.

Where a cancellation is approved, administrative, payment processing, sourcing, or other non-refundable charges may be deducted where applicable.

14. Promotions and Discount Codes

Promotional codes must be entered during checkout before the order is completed.

Unless otherwise stated:

• Promotional codes cannot be applied after an order has been placed.

• Promotional codes cannot be exchanged for cash.

• Only one promotional code may be used per order.

• Discounts cannot be combined with other promotions.

• Promotional codes may have expiration dates, product restrictions, minimum purchase requirements, or usage limits.

Aurora Direct reserves the right to suspend, withdraw, modify, or cancel a promotion where misuse, fraud, technical errors, or other irregularities are identified.

15. Customer Accounts

Customers may be required to create an account to access certain website features.

You are responsible for:

• Providing accurate account information.

• Keeping your password confidential.

• Restricting unauthorised access to your account.

• Informing Aurora Direct if you suspect that your account has been compromised.

You are responsible for activity carried out through your account unless the activity resulted from a security failure directly caused by Aurora Direct.

We reserve the right to suspend or terminate accounts connected with fraudulent, abusive, unlawful, or suspicious activity.

16. Acceptable Use of the Website

You must not use the Aurora Direct website to:

• Commit or encourage fraud.

• Submit false or misleading information.

• Interfere with the website’s security or operation.

• Introduce viruses, malicious code, or harmful software.

• Attempt to gain unauthorised access to customer or administrative accounts.

• Copy, reproduce, or exploit website content without permission.

• Use automated systems to scrape or collect website information.

• Violate the rights of Aurora Direct, its customers, suppliers, or third parties.

We may restrict or block access to the website where these terms are violated.

17. Intellectual Property

The Aurora Direct name, logo, website design, graphics, written content, product presentation, and other original website materials are owned by or licensed to Aurora Direct.

You may browse and use the website for personal shopping purposes only.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit any website content without prior written permission from Aurora Direct.

Third-party product names, images, logos, and trademarks remain the property of their respective owners.

18. Third-Party Services and Links

The website may contain links to third-party websites, payment gateways, delivery companies, social media platforms, or other service providers.

Aurora Direct does not control and is not responsible for the content, privacy practices, security, availability, or actions of third-party services.

Customers use third-party websites and services at their own discretion and subject to the applicable third party’s terms and policies.

19. Privacy and Personal Information

Personal information collected through the website will be processed in accordance with Aurora Direct’s Privacy Policy.

We may collect and use information necessary to:

• Process orders and payments.

• Deliver products.

• Communicate with customers.

• Prevent fraud.

• Improve the website and customer experience.

• Meet legal or regulatory obligations.

Information may be shared with payment processors, suppliers, delivery providers, technology providers, or authorities where reasonably necessary to complete an order or comply with the law.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Aurora Direct will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of the website, delayed delivery, third-party services, supplier actions, customs procedures, or events outside our reasonable control.

Nothing in these terms excludes any rights or liabilities that cannot legally be excluded under applicable consumer protection laws.

21. Events Beyond Our Control

Aurora Direct will not be liable for a failure or delay in fulfilling an obligation caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, strikes, supplier disruptions, transportation delays, port congestion, customs delays, government restrictions, civil unrest, public-health emergencies, internet outages, or failures involving third-party service providers.

22. Changes to These Terms

Aurora Direct may update these Terms of Use periodically to reflect changes to our services, shipping procedures, business operations, or legal requirements.

The revised terms will become effective when published on the website, unless otherwise stated.

Customers are encouraged to review this page periodically.

23. Severability

If any provision of these Terms of Use is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain valid and enforceable.

24. Contact Information

For questions, complaints, order enquiries, or concerns regarding these Terms of Use, please contact:

Aurora Direct
Email: office@auroradirect.co